Tk825 Privacy Policy — Your data, our responsibility

Tk825 only collects information that is strictly necessary to deliver our services. This data falls into two categories: information you provide directly and information collected automatically.

Directly Provided Information

Information you provide directly when creating an account or using the platform:

• Personal Identity: Full name, date of birth, and national ID number.
• Contact information: Mobile number and email address if required.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket). Complete payment data is not stored on our servers.
• Verification documents: Photos or documents uploaded for age and identity verification.

Automatically Collected Information

Information collected automatically while you use the platform:

• Device Information: Operating system, browser type, and screen resolution.
• Network Information: IP address and connection type.
• Usage History: Pages you visit, time spent on each, and games you play.
• Transaction history: Deposit, withdrawal, and betting records.
• Cookie & Tracking Data: For session management and performance analysis.

Tk825 uses collected data solely for the purposes outlined in this privacy policy. No information is ever used without a valid reason.

• Account Management: Your identity information is used for registration, login, and account verification.
• Payment Processing: Your information is used to securely process deposits and withdrawals.
• Security Assurance: Device and network information is used to detect and prevent multiple accounts, fraud, and money laundering.
• Customer Support: Your account and transaction details are accessed solely to resolve your issues as quickly as possible.
• Responsible Gaming Monitoring: If your gaming patterns show signs of a potential issue, we step in proactively to offer support.
• Fulfilling Legal Obligations: Information may be required to be provided upon request from a regulatory authority.
• Service Improvement: Usage patterns are analyzed to improve and enhance the platform experience.

Tk825 shares your personal information only in limited circumstances and for specific reasons. Below is a full breakdown of when and with whom your data may be shared:

Payment Partners

Only the information necessary to process transactions is shared with payment service providers such as bKash, Nagad, or Rocket. These partners maintain their own privacy policies.

Technology Partners

Minimal data may be shared with game software providers for operational purposes. These providers operate under strict data security agreements.

Legal Obligations

When required by a court order or a legitimate request from a regulatory authority, we are legally obligated to provide the requested information. In such cases, we share only what is specifically requested — nothing more.

The tk825 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on the platform.

You can disable or clear cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

You have full control over your personal data at tk825. Here is a complete list of your rights:

To exercise any of these rights, contact our support team. Requests are typically processed within 30 business days.

Tk825 uses multiple layers of security to protect your data — from technical safeguards to staff training, every angle is covered.

Technical Safeguards

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & IDS: Advanced firewall systems to prevent unauthorized access.
• 2-Factor Authentication: An extra layer of security for your account.
• Data Backup: Regular backups to secure servers.

Administrative Safeguards

• Access Controls: Only authorized staff may access your data, and only when necessary.
• Staff Training: All staff receive regular data protection training.
• Privacy Agreement: All staff and partners are bound by strict confidentiality agreements.
• Security Audit: Systems are audited by a third party every quarter.

Your data may occasionally be stored on technology servers outside Bangladesh. In such cases, we ensure those servers comply with international data protection standards.

• A data processing agreement is signed with the relevant partner before any data transfer takes place.
• When data is transferred to a third country, an equivalent level of protection is ensured.
• Upon request, we will inform you of where your data is stored.

If you have any questions or concerns about our Privacy Policy, please contact us directly. We typically respond within 24–48 hours.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Complaints Process: All complaints are resolved within 30 business days of receipt.

If you believe your privacy rights have been violated and are not satisfied with our resolution, you have the right to file a complaint with the relevant regulatory authority.